L'Institut supérieur de gestion L'ISG Inc.
Harvard University Global System
Groupe de gestion Harvard®

Offert en anglais seulement

Advanced Seminar for Alumni of
Administrative Assistants & Executive Secretaries (Part II)

Exclusively Available to the Participants
Who Have Completed the First 3-Day Seminar (Part I)

Ottawa-Gatineau Campus (Canada)

15-minute drive from Ottawa-Centre
An hour flight from LaGuardia, NYC




Président Desjardins
R & D, Leader en Sciences et en technologie
(témoignages en anglais)
Nouveaux gestionnaires et chefs d'équipe en technologie, défense, petites entreprises et gouvernements
(témoignages en anglais)
Adjoints administratifs, secrétaires exécutifs et adjoints à la haute direction
(témoignages en anglais)

The Growing Demands

Important responsibilities, once reserved for managers, are now gradually assigned to competent secretaries, administrative assistants and office managers who are focused, open-minded and tactful team players. There is a growing demand for these professionals who possess the skills to:

  • Plan work, organize and lessen the bosses' workload;
  • Anticipate the details that count for multiple bosses;
  • Search, validate and summarize information from a wide range of sources including the Internet;
  • Cooperate and negotiate with a variety of people;
  • Deliver solid results with people and projects.
Workshop Objectives

This intensive workshop is for professionals who are seeking practical and proven methods to excel, i.e. perform at their peak, move forward and fulfill their greatest potential. Through practical exercises and real-life illustrations, the workshop builds on the first seminar to equip you with tangible qualifications and tools to excel both individually and in teams. It provides you with selected skills to undertake important responsibilities and play a growing role in your team, including:

  1. Planning and coordination of projects,
  2. Conducting elaborate research on the Internet,
  3. Negotiating sensitive issues with clients and teams,
  4. Taking control of difficult situations,
  5. Orienting, coaching and supervising clerical staff,
  6. Building lasting trust with your team and others.

At the end of the complete program, you will be thoroughly prepared to:

  • Play a key productive role in your organization;
  • Skillfully negotiate better deals and conditions;
  • Remove the main barriers to sound career growth;
  • Turn your dream and vision into reality.

Important: This program is in high demand. Please register early.

Detailed Outline for Part II - 2 days - 1.5 CEU
1. Professionalism for Secretaries and Assistants
  • The foundation of a winning boss-assistant team Essential knowledge, skills and attitudes for leaders and administrative professionals Team learning exercise
    • How to identify your strengths and deploy them in teams
  • Practical success and failure lessons from administrative assistants and secretaries currently in high positions
2. Finding the Right Details for Quality Decisions
  • Anticipating the details that count for your bosses
  • Fundamental intelligence to support management
3. New and Advanced Ways to Search Online
  • Getting prompt results with the best search engines How to speed-up and integrate several searches (Web, email and internal files) into a single querry
  • Proven practical tips to avoid wasting time online
4. Project-Management Skills to Serve Your Team
  • Taking charge of small projects
    • Simple tools for planning and tracking small projects
  • Project definition: Critical success factors Understanding project scope, value chain and risks Risk management tools, illustrations and exercise Estimating time, resources and cost: Best practices
  • Powerful scheduling techniques that make projects regardless of educational background and experience
5. Rapid Progress Tracking Tools and Skills
  • Work progress control: How to assess project status and make progress visible to your management
  • Early warnings to prevent delays and cost overruns
6. Negotiation Principles Critical to Your Success
  • How to prepare for any type of negotiation with bosses, peers, clients, suppliers and subordinates
    • Common errors and tips to avoid rigid positions
  • Subtle elements that can make or break deals Practice exercises: Dealing with objections, splitting the difference, concessions, "fait accompli", power How to express disagreement with confidence Steps to ensure good deals and avoid deadlocks
  • How to exit gracefully when required
7. Case Studies and Practical Exercises 8. Putting It All Together
  • Preparing cautiously for managerial responsibility Final tips on leadership for administrative staff
  • Synthesis & Conclusion
Workshop Leader: A. P. Martin

Alain Paul Martin coaches team leaders, and executives and teaches strategy, risk management, principled negotiation, project management, and leadership. Prior to presiding over PDI, he held managerial positions in operations research and systems development at Du Pont (petrochemicals), Domtar (construction and pulp & paper)and Bombardier Aerospace. He has also managed a variety of international projects including telecommunications, airport security, R&D, mergers & acquisitions, CBC news-coverage evaluation, and the strategic turnaround of a national financial institution.

Alain is also a Faculty Member of the University of Quebec where he teaches in the Project Management Master's Degree Program. He has advised the Director General of UNESCO on restructuring and renewal, and has served as executive member of the non-partisan Committee of the Prime Minister of Canada on Government Reform. His presentation titled "Building a Great Nation and Governing in a World of Surprise Events" was attended by the Prime Minister of Canada, Cabinet ministers and legislators, among others.

Between 2003 and 2005, he developed and delivered advanced risk-management workshops for senior managers, team leaders and senior engineers assigned to nuclear-power projects. He has also advised a task force integrating into a single organization five agencies mandated to protect investors, maintain the integrity of the securities markets, and regulate financial institutions.

Mr. Martin is an alumnus of the Harvard Business School where he studied entrepreneurship. He also holds a Bachelor's degree in Commerce from Concordia University. His training background includes eBusiness and management of change at MIT, team building and people skills at the Gestalt Institute of Cleveland, and principle-based negotiation and mediation at the Harvard Law School.

Alain is the architect of Harvard University Global SystemT - a practical framework comprising planning tools and road maps for team leaders, project managers and administrative professionals. He has coached trainers in advanced time management. He has also been recognized by the Project Management Institute (PMI) for "his outstanding contribution to the state-of-the-art of project management".

More about the workshop leader


Duration, Locations, Fees and CEU Value
  • Duration: 2 days from 8:30 a.m. to 4:30 p.m. each day
  • Value in Continuing Education Units: 1.5 CEU
  • Locations:
    • Canada: PDI Conference Center in Ottawa-Gatineau National Capital area. Free parking. Directions available at www.executive.org/directions
    • Call us for U.S. locations in Cambridge (MA) and New York (NY).
  • Tuition Fees:
    • Fees include books, hand-outs, road maps and other course materials of exceptional value (see above), a daily continental breakfast, a light luncheon plus hot and soft drinks twice a day.
    • Regular fees: $1095; Government: $1045. Add taxes for non tax-exempted participants
    • Group fees for 3 or more delegates registering for the same session at the same time:
      $995 per participant. Add taxes for non tax-exempted participants
Hotel Accommodation for Out-of-Town Participants

For overnight accommodation, several hotels are located within 10 to 20-minute drive including Hilton, Ramada Inn, Westin, Fairmont Chateau Laurier, Marriott, Sheraton, Delta, Holiday Inn, Days Inn, Best Western, Cartier Place Suite Hotel, Lord Elgin Hotel, and Minto Place Suite Hotel. Click here for detailed information about hotels.

REGISTRATION AND CANCELLATION PROCEDURES

How to Register: Please register, online, call us weekdays (9 AM - 4:30 PM EDT) at +1 819-772-7777; toll free in the USA and Canada: 1-800-HARVARD and pay in advance by cheque or credit card.

Send your cheque payable to: The Professional Development Institute PDI Inc.

Cancellation Policy: Participants registering as a group must send substitutes in lieu of cancelling. For other clients, cancellations are accepted if made at least 10 working days prior to the course, and are subject to a $150 service charge per person. Full fees are payable by anyone who fails to attend or cancels less than 10 working days prior to the session. One substitution or transfer to a later course of the same duration is accepted.


Register Now
Personal Comfort, Dress Code and Photo Session

The dress code is business casual at your discretion. Trust your judgment. When unsure, err on the side of caution. If overdressed, you can remove a tie or a jacket and roll up your sleeves. Members of the Canadian Forces and the U.S. defense community can, at their discretion, either dress casually or keep the uniform.

You will be reminded the first day to dress the way you feel most comfortable for a photo session the next morning.

Although every effort will be made to ensure a pleasant learning environment including a suitable temperature, we recommend you bring a sweater or a jacket to the classroom as individual comfort zones differ and sudden variations in the weather can temporarily affect air conditioning.

Also please kindly refrain from using strong fragrances during the session in order to accommodate your fellow participants who suffer from allergies.

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International  Centre mondial de commandes de produits et séminaires : 70 boul. de la Technologie, Gatineau, QC, J8Z 3H8, CANADA. 1‑800‑HARVARD, +1  (819) 772‑7777, Fax: +1 (819) 772‑1114
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