The Professional Development Institute
Harvard University Global System
Harvard® Planner Group

Hands-on Workshop & Practical Seminar
Professional Skills for Writing with Clarity and Impact
For Executive Assistants, Administrative Professionals, Team Leaders,
Engineers, Analysts and Managers Who Wish a Review

Focus on Effective Written-Communications Skills
Including the Building Blocks of English (Proofreading, Spelling, Punctuation),
Difficult Expressions and Styles Commonly Used in Business
and Guidance in Crafting e-Mails and Letters

August 22-24, 2016
Ottawa-Gatineau, Canada
August 29-31, 2016
15-minute drive from Ottawa-Centre
An hour flight from LaGuardia, NYC

September 7-9, 2016

“The power of language is undeniable, and irresistible. In no small part, changes that fundamentally shape the world we live in today resulted from leaders for whom language itself was a form of action. Those who inspire others to abandon the innate human resistance to change and risk a better future so often share an important common trait: a gift for language, and a capacity to compel others through the power of the spoken word. A leader must inspire others to believe in possibility in order to be able to motivate them to follow and to act.”

Excerpts from Harvard University's President Drew Faust’s Speech to the United States Military Academy, West Point, NY; March 24, 2016.

Crafting email, reports and daily correspondence with clarity, coherence and impact is vital for all employees. That is why good writers are sought everywhere, but they are not easy to find. Not many people are in complete control of their written communications; not everyone is able to write a message so that they convey exactly what they mean and achieve their intended effect on their readers.

As a participant, you will practice with unique exercises designed to reinforce learning and improve your written communication skills. You can expect to acquire lasting skills and increased proficiency in business correspondence, the cornerstone of corporate productivity and personal success.

Who should attend: Managers, team leaders, executive and administrative assistants, proofreaders, engineers, IT analysts and other professionals who would benefit from a refresher course in the building blocks of English (proofreading, spelling, punctuation); a review of difficult expressions and styles commonly used in business; instruction that will result in concise, readable English; guidance in crafting more effective letters and memos.


1. Mechanics and Grammar
  • Sentences:
    what different kinds of sentence can we write?
    How do our sentences either clarify or obscure our message?
    How can we craft sentences that build suspense, lead to a climax, present information clearly, and give readers a clear picture of our meaning?
  • Punctuation:
    what are the rules for commas, semi-colons, colons, apostrophes?
    Do the rules make sense, and are we able to use the rules properly to maximize our readers’ understanding of our message?
  • Grammar:
    what is a modifier, and how can it be manipulated in a sentence to add emphasis?
    How do we use pronouns correctly, and how to we make sure that they are always clear?
    What does “parallelism” mean, and how can it help our writing?
  • Spelling:
    what are some tricks we can use to ensure that our spelling is correct the first time?
2. Crafting a Message Part One: What am I saying?
  • How do I know what I want to say?
  • How do I know what the reader wants to know?
  • What do I need to say or not say? How do I organize these thoughts?
  • Is one idea a digression or an essential part of my message?
  • How do I eliminate digressions and focus on the essentials?
3. Crafting a Message Part Two: How am I saying it?
  • What strategies can I employ to make sure that I am going to get the response I want from my readers?
  • How can I make my readers understand me at their ease?
  • What are the qualities of good writing, and how do I balance them?
  • What are rhetorical strategies, and how can I use them?
  • Can I recognize features of good writing in what I read?
  • How do I evaluate my own tone and make sure it is suitable and appropriate in all occasions?
In this workshop, we will consider various forms of formal and informal writing. Our final goal is to take responsibility for our ideas in words, and we will work on developing the confidence to do so.
  • Duration: 2.5 days from 8:30 a.m. to 4:30 p.m. day 1 and 2, from 8:30 a.m. to noon day 3
  • Value in Continuing Education Units: 2 CEU
  • Locations
    • Canada: PDI Conference Center in Ottawa-Gatineau National Capital area. Free parking. Directions available at
    • Call us for U.S. locations in Cambridge (MA) and New York (NY).
  • Tuition Fees
    • Fees include books, hand-outs, road maps and other course materials of exceptional value (see above), a daily continental breakfast, a light luncheon plus hot and soft drinks twice a day.
    • Regular fees: $1395; government: $1345; group fees for 3 or more delegates registering for the same session at the same time: $1295 per participant. Add taxes for non tax-exempted participants
    • Complete 5-day Program: $2495; government: $2445; groups for 3 or more participants: $2395 per participant. Add taxes for non tax-exempted participants.

How to Register: Please register, online, call us weekdays (9 AM - 4:30 PM EDT) at +1 819-772-7777; toll free in the USA and Canada: 1-800-HARVARD or send a fax and pay in advance by cheque or credit card.

Send your cheque payable to: The Professional Development Institute PDI Inc.

Cancellation Policy: Participants registering as a group must send substitutes in lieu of cancelling. For other clients, cancellations are accepted if made at least 10 working days prior to the course, and are subject to a $150 service charge per person. Full fees are payable by anyone who fails to attend or cancels less than 10 working days prior to the session. One substitution or transfer to a later course of the same duration is accepted.


The dress code is business casual at your discretion. Trust your judgment. When unsure, err on the side of caution. If overdressed, you can remove a tie or a jacket and roll up your sleeves. Members of the Canadian Forces and the U.S. defense community can, at their discretion, either dress casually or keep the uniform.

You will be reminded the first day to dress the way you feel most comfortable for a photo session the next morning.

Although every effort will be made to ensure a pleasant learning environment including a suitable temperature, we recommend you bring a sweater or a jacket to the classroom as individual comfort zones differ and sudden variations in the weather can temporarily affect air conditioning.

Also please kindly refrain from using strong fragrances during the session in order to accommodate your fellow participants who suffer from allergies.

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USA  Cambridge, MA, USA. Call toll free: 1-800-HARVARD
Canada  Ottawa, ON, CANADA. Call toll free:  1-800-HARVARD or +1-819-772-7777
International  Worldwide Order Center & Main Training Campus: 70 Technology Boulevard
Gatineau, QC J8Z 3H8 CANADA, 1-800-HARVARD
International: +1-819-772-7777, Fax: +1-819-772-1114
Collective Intelligence  Australia Distribution Centre, Unit 2 / 39 Shelley Street, Elwood
Victoria, Australia, 3184. Telephone: +61 415 147 337
Agendas Harvard et instruments de gestion Harvard en France: D�marche Harvard University Global System  European Distribution Centre for Harvard Planners: WH Smith, 248, rue de Rivoli, Paris,75001
Dorothe Ben Tahar: +33 1 44 77 88 99 Extension 1 (Stationery). Concorde Metro Station.

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