The Professional Development Institute
Harvard University Global System
Harvard® Planner Group

“So let us begin anew – remembering on both sides that civility is not a sign of weakness… Let us never negotiate out of fear. But let us never fear to negotiate."
President John F. Kennedy

Certificate of Completion
Value: 2 Continuing-Education Units (CEU)

Unique in North-America, this exclusive certificate is awarded to the participants who have successfully completed the ten modules of the Negotiation-Excellence Skills Workshop.

Negotiation-Excellence Certificate

Video Testimonies
Executives who completed Negotiation Excellence, Team Leadership and Project Management

Videos I & II (English): V.P. Global IT Company.


Videos III & IV (in French): CEO, Large Banking & Insurance Conglomerate; Staff: 48,000


Director of Engineering (global mining company) who completed Project Management and Negotiation Excellence



Participants’ Feedback

"I enjoyed acquiring new ideas in strategy formulation, negotiation skills and leadership. The exercises and simulations gave a good hands-on practice."
Savi Sachdev
Director General, Space Systems
Canadian Space Agency

"This course was extremely helpful to me: it challenged some of my long held beliefs and gave me another perspective."
Sandra Tobin
Vice President, CAA

"With a first-hand experience and Harvard-University education, Alain Martin understands the fleeting-coalitions dynamics and the subtleties of context, wording and tone. He helped financial institutions get the best of the NAFTA, played a role in crafting cooperation between several countries and forged strategic-partnership agreements in the business world."
Danièle Testelin
Diplomat and Senior Advisor, CIDA

"The tools and strategies provided by this course will be of practical use in all aspects of my work! Powerful tools delivered by a leading-edge instructor! Many thanks!"
Carl Finniss, Project Manager
Customs & Revenue Agency

"One of the most useful seminars I have ever attended."
Ray Springer, Senior Policy Analyst
Treasury Board

"I found this to be a content-rich course with a real world focus. It has changed the way I approach strategic thinking and has significantly added to my risk and negotiation tool chest."
Mark Maltais, Manager
Risk Assessment, CDIC

"Excellent value for a senior manager."
Col. Tom Lawson
Department of National Defence

"Very knowledgeable instructor who teaches this seminar with a dedication and passion. This course is an important tool for managers. Everything was well-coordinated!"
Raja Kadri
Senior Policy Analyst
Natural Resources Canada

"I Left with new valuable concrete ideas to apply to my projects. Thank you for this incredible learning experience."
Catherine Kerr
Transportation Energy Program Officer
Office of Energy Efficiency

"Very focused seminar on practical and innovative tools that are of great value and are uniquely delivered."
Wassim Labaki, President and Chief Engineer
Advanced Manufacturing Processes
Robotic Systems

"Well-structured framework to effective competitive intelligence, strategy formulation, risk management, negotiation skills and successful leadership. This valuable seminar bridges the gap between theory and practical wisdom, and complements other frameworks and disciplines. The workshop leader Alain Paul Martin is excellent, humble and sincere."
Zakaria Radwan-Kamaly
Manager, Credit-Risk Standards
Export Development Corporation

"The most thought-provoking and insightful sessions on management issues I have seen in 25 years of military and public service experience."
Alan Stewart
Sr. Project Manager
Aircaft Certification, Transport Canada

"As a new supervisor, this workshop gave me more practical tools to achieve my mission."
Louis Dufresne
Supervisor, Technical Training
Bombardier Transportation

"I congratulate you on delivering a very professional seminar in a first rate facility. You covered a very large amount of material in the four day period and I thoroughly enjoyed the interaction with all other attendees."
LCol. Andy Topp
U.K. Ministry of Defence

"Very interesting and fast paced! Not a dull moment."
Rick Leach
Team Leader, Financial Planning, EDC

"All managers should take this seminar. Everything we touched on will be great help to me."
Roger Provost, Ice Services Specialist
Weather and Environmental Prediction Services

"I found this workshop to be highly educational, interesting, interactive and useful."
Tim Georgeoff
President and CEO
CAA North and Eastern Ontario

"This excellent seminar is appropriate to our work-environment and context. It also provides practical tools that help you reach your personal and professional objectives."
Renald Breton
Senior Advisor
Desjardins Trust

"The seminar provides an excellent opportunity to learn with a diverse group of bright individuals at a senior level. Alain Martin was a dynamic and engaging leader."
Mary D'Alton, Managing Director
The Waterloo Inn and Convention Centre

"An extremely unique and valuable course with great new tools that can be broadly applied."
Derek Potts
Chief, NHQ Computing Facilities, CIC

"Excellent colleague. Very dynamic. An asset in any team! Alain Paul is a plus!"
Josée Touchette, LLL, CPA-CMA, MBA
Chief Operating Officer
National Energy Board

"I was privileged to work with Alain Paul Martin at Harvard University, attend his lectures and provide technical support for his research on complexity reduction.
Alain cares deeply about the students he mentors, Harvard staff and his Advanced Leadership colleagues. He is passionate about social justice. His compassion for the less privileged is genuine. Candid to share his mistakes, he welcomes critical scrutiny of his work, listens, validates and acts on suggestions.
A model leader and educator with a touch of humility and captivating public speaker!"
Cochise Pearson, M.Ed.
President Ivy Scholars Success

"Alain Paul Martin is a true authority on the subject of risk, complexity reduction and the transfer of universal skills. At some of the “darkest hours” in leading complex projects and managing global risks, I turn to Alain’s methodologies clearly laid out in his seminal book Harnessing the Power of Intelligence, Counter-Intelligence & Surprise Events. It is like the Physician’s Desk Reference for strategists and practitioners alike. Alain is a masterful public speaker and he captivated an audience of fellow HBS alumni and guests when I hosted him at the French Embassy. Alain receives my highest praise."
Dante A. Disparte
Founder and CEO at Risk Cooperative
Co-Author Global Risk Agility and Decision Making
President, Harvard business school Club, Washington


Upcoming Seminars
Applying Harvard University Global System™ Tools;
Planned in Boston, New York and Canada
Harvard University Global System™ (HUGS)
in English, French, Spanish
and Mandarin Shipped Worldwide



Negotiation-Excellence Skills: Hands-on Workshop
Applying Harvard University Global System Tools

Blending the Science and Practice of Formal and Informal Negotiations
for Executives, Team Leaders, Lawyers, Corporate Buyers and Sellers and Other Professionals

Boston
November 16-18, 2016

Ottawa-Gatineau, Canada
November 28-30, 2016
Feb. 27-March 1, 2017


"For several years, our teams have successfully applied, the unique framework and Harvard University Global System tools learned during this workshop. The method was successfully used to orchestrate the turnaround of North-America's fastest growing casualty-insurance company, and subsequently, to craft a vision and strategic direction of Desjardins, a $75 billion financial institution... For example, I always use the Factional Analysis Grid to assess each party's interests in high-stake negotiations."

John Harbour
President, Desjardins (ret'd)

"I have worked with Alain Martin on many occasions to improve business strategy and execution, and coach my management team. I also attended his leadership and negotiation training programs. A remarkable strategist with the typical rigor and discipline of a professional engineer, he has helped me reframe and solidify our strategy to deliver key business outcomes. Extremmely generous, committed to help and make a difference, he is the cream of the cream as a business partner, a collaborator and a catalyst. Great coach, I owe him a lot."

Gilles Morin
Vice-President, Export Development Canada


LEARNING OBJECTIVES

Mastering the skills to excel in formal and informal negotiations is vital to success in most professions. In this workshop, you will acquire the practical competencies, best practices and proven Harvard® tools to forge durable agreements, build trust and allies for repeat business. These competencies and tools are invaluable to lead and manage resistance to change, buy or sell equipment or property, prevent or settle disputes and conflicts, seek a raise or a promotion, retain talent, finance projects, excel across cultural settings, license a trademark or a patent, chart a clear responsibility or opt for a gracefully exit, if appropriate.

The workshop focuses on proven ways to understand each negotiating party, prepare, enlarge the pie and create and extract a superior value to what can be gained by compromise, coercion, arbitration, court and other means of dispute resolution. You will be skilled to juggle with last-minute demands, pricing intricacies, concessions and other conditions used by shrewd negotiators. You will refine your ability to close better deals and build lasting relationships and a reputation for being competent, dependable, caring and ethical both within and outside your organization.

Through interactive case studies and role-playing scenarios, you will practice negotiations of increasing complexity to build partnerships; craft offers and counter-offers; turn objections into opportunities, manage deadlocks and biases; disarm your opponents ethically; and make it difficult for them to withdraw from a reasonable deal.

WHO SHOULD ATTEND?

Executives, team leaders, buyers, sellers, lawyers, senior assistants and other professionals who must secure commitment and results without the formal authority to enforce decisions. Participants come from business, trade associations, foundations and governments.

WORKSHOP OUTLINE (2.5 DAYS - 2 CEU)

1. Pathways to Ethical Negotiation Excellence

  • Positional versus interest-based negotiation
  • Roger Fisher’s workout exercise and lessons
  • Harvard® proven toolkit for strategic negotiations and daily referral
  • Leaving "money on the table": Early warnings
  • How to plan closure setting the critical milestones for a high commitment

2. Prepare: Discern Issues from Stakeholders

  • Three proven tools to understand and validate stakeholders' interests
  • Proven tips to uncover dishonest claims
  • New insights into issue-incubation pathways

3. The Negotiator's Mandate: Team Practice

  • Interest-based deals: Tool to validate each party’s goals, assumptions and risks
  • Harvard® Negotiation Mandates: Teamwork to craft one for each party
  • Role-conflict prevention: Harvard® Responsibility Chart

4. Breakthroughs on Options for Mutual Gains

  • Critical factors to invent mutual-gain options
  • How to pivot from problems to opportunities
  • Innovative and proven toolkit to navigate from issues, stakeholders and interests to options, strategy, deliverables and benchmarks
  • Harvard® Creativity Template: 3 Real-life cases that left NO money on the table
  • Innovation role-playing: Brainstorming and validating creative options
  • Video learning: How to legitimize your arguments with verifiable benchmarks

5. Skills for a Sustainable Commitment

  • How context, timing and communications affect commitment
  • Building your power of influence in context: Options from soft and synergistic to defensive power
  • How to hitch hike on the power of others
  • Negotiating without the benefit of authority
  • Intermediaries: When and how they help
  • How to control your emotions and deal with dysfunctional, harsh and obtrusive negotiators

6. Maximizing Opportunity while Mitigating Risks: The Best Alternative to a Negotiated Agreement (BATNA)

  • Risk-identification, tolerance and mitigation tools
  • BATNA exercise; secret Walk-Away Price (SWAP) and contingency reserve for residual risks and worst deals (WATNA)

7. Terms & Conditions: Negotiation-Dance Tips

  • Howard Raiffa tips on reservation prices and zone of possible agreement (ZOPA)
  • Negotiating a service or a property: Martin’s QQTLE benchmarks
  • Exercises in pricing, bidding, auctioning, concessions, counter-offers, and advanced pricing tips to avoid a race to the bottom
  • Tackling last-minute demands: Ranging from splitting the difference to deal-breaker threats
  • Framing, escalation, soft money and other tactics
  • Selling and buying terms and conditions: From simple one-shot deals to complex repetitive transactions with powerful suppliers, clients and governments

8. Closure: From Forging a Sustainable Deal to Opting for a Graceful Exit

  • Steps to build trust and avoid inadequate closure: Foundation for a sutainable relationship
  • Role-playing multiple parties and issues with Harborco case study
  • Tips to break an impasse and prevent deadlocks
  • Dealing with emotions, gambits, ploys and hostile attacks
  • Deciding if and when to walk away
  • Issue of fleeting coalitions and illusion of validity
  • Phone, e-mail and virtual negotiations
  • Going beyond closure to address execution (the Achilles' heel of most deals) with Harvard® planning and tracking instruments

9. Synthesis & Conclusion

  • Timeless lessons from Fisher, Mnookin, Susskind, Ury, Lemperreur and Yann Martin
  • Personal 90-day action plan to practice the negotiation skills and nuggets worth sharing with your peers and allies
WORKSHOP LEADER: Alain Paul MARTIN

A Harvard Fellow (Advanced Leadership) educated in the science and practice of strategy, negotiation and team leadership (Harvard Business and Law Schools, Concordia, MIT), Alain Martin is a multilingual professional speaker on exemplary leadership and innovation quality, capacity and velocity.

A board member in the USA, Canada, Europe and Japan, Alain works mostly behind the scene coaching executives, team leaders, scientists, negotiators, marketers, lawyers, intelligence analysts and executive assistants. An inventor who held patents (USA, Canada, Japan), Alain is the Chief Architect of Harvard University Global System (HUGS), the innovative framework and practical toolkit applied in strategy formulation, principled negotiation, risk and project management, personal time management, team productivity and product/service incubation, design, prototyping, development, production, value extraction and client retention.

Alain Paul Martin, Workshop Leader Alain has advised two prime ministers of Canada (4 years), the UNESCO’s Director General, the CEOs of biotechnology firms (BiokPlus), APOC’s CEO, Desjardins (the world's second strongest bank according to Bloomberg) for 10 years. He held risk- and IT-management positions at Du Pont, Bombardier, Domtar and CBC-SRC. He was twice a faculty member at the University of Quebec where he taught negotiation and change management in the M.Sc. and MGP Project-Management programs.

Alain led assignments where sensitive multipartite negotiations were of paramount importance, including: (a) the incubation of the Canadian Food Inspection Agency with Dr. Brian Morrissey; (b) a brainstorming retreat with Health-Canada’s executives and medical professionals to prepare a risk-management strategy nine months before Mad Cow was diagnosed in Canada; (c) a proposal to the Prime Minister on defusing the growing tensions between Canada and its Asian trade partners, particularly Japan, following the discovery of mad-cow disease in Alberta; (d) the merger of five agencies mandated to protect investors, maintain the integrity of securities markets, and regulate financial institutions in Quebec; (e) the creation of a trilateral cooperation network to mobilize Canadian talent and know-how with petrodollar financing (Kuwait, Abu Dhabi) for the benefit of the poorest nations in Asia and Africa; (f) coaching leaders of the First Nations in British Columbia and those of the Sakha (Yakutia) Republic to apply principled negotiation in resolving critical issues with their respective federal governments.

Alain has worked with Boeing, Boliden, Bombardier, Cap-Gemini, Desjardins (banking, insurance), E.ON (wind energy), Foro de Excelencia (Spain), France Loisirs, GE (USA, Canada, Europe), Skanska, Textron’s Bell Helicopters and governments. He led seminars for IEEE, PMI, operations-research societies (INFORMS, CORS), the Ivy-League’s Leadership Summit at Harvard, and Japan’s Engineering Advancement Association, METI, APEO, the last two International Forums of Excellence in Spain and the UN University in Tokyo. Early in his career, Alain led international capital projects ranging from inter-city microwave links to roads and bridges, funded by CIDA and the World Bank.

In mining, oil and gas, Alain advises the government on large-scale risks in Canada’s North and Arctic since 2014 and continues, for years, to counsel executives and scientists of Teck’s Applied Research & Technology on strategy and project management.

Alain was selected as a 2012 Harvard Fellow in Advanced Leadership (ALI) with peers committed to address important issues including the environment, health, education and governance. During his fellowship, Alain honed his expertise in large-scale risks, mentored and delivered leadership seminars to Harvard University’s and other Ivy-League’s students and led the incubation of a complexity-reduction lab.

Alain graduated in Commerce (Quantitative Methods) from Concordia University and is a Harvard Business School’s alumnus in entrepreneurship (OPM, 1997-1999). He fine-tuned his skills in management of change and social psychology at MIT and the Gestalt Institute of Cleveland. He is also certified to teach negotiation in the corporation by Harvard Law School where he was privileged to learn from Robert Mnookin, Lawrence Suskind, Bill Ury, Bruce Patten and the late Roger Fisher.

Recognized by the Project Management Institute (PMI) for “his outstanding contribution to the state-of-the-art of project management”, Alain was also honored by the Presidents of Harvard University and Harvard Alumni Association for his “Leadership, Vision and Service” to Harvard community. He is the author of the book titled “ Harnessing the Power of Intelligence” which was recommended by leading scholars, corporate executives and the competitive-intelligence community in Fortune 100 companies, the Chief of the Defence Staff of the Canadian Forces and the Office of the Chairman of the Joint Chiefs of Staff of the US Department of Defense. Building exemplary teams and leaders is the subject of Alain’s upcoming book.

Alain’s pro-bono work focuses on funding and providing advice to advance health, education and poverty reduction. He is a founding sponsor of Roger Fisher House, a conflict-resolution catalyst that is now part of Mercy Corps. He is an Advisory Board Member of both Social Hearts (Japan) and New York’s Build Academy for global education in architecture, engineering and construction. Inspired by Drs. Jim Kim and Paul Farmer, Alain led the creation of Partners in Health Canada by mobilizing resources to (a) incorporate PIH as a charitable organization; (b) link PIH to strategic allies and philanthropies; (c) host funding events and (d) manufacture and deliver a fuel truck for PIH clinics in Haiti. He led funding projects for the victims of Haiti’s earthquake, Japan’s Tohoku earthquake and tsunami and Hurricane Sandy (with the support of French Embassy in Washington). He also orchestrated initiatives for CHEO Children’s Hospital, Food Banks, Canada Without Poverty and led three times Harvard’s Global Month of Service.

Workshop Leader’s Endorsements
  

"Alain Paul Martin has a long and valued association with Teck Metals Ltd We believe that Alain’s teachings go far beyond the typical project management focus on scope, schedule, cost, and, sometimes, quality. Alain delves into topics that project managers working with complex topics or program managers dealing with multiple complex and often inter-related projects need to know about and must become skilled at to be successful. These teachings are supported by tools that we and our teams use on a regular basis to move ideas and concepts into well-defined projects that can be managed with conventional project-management tools."

Rob Stephens, PhD, Director
John F. Higginson, Technical-Support Manager (ret'd)
Applied Research & Technology
Teck Metals Ltd.

  

"Mr. Martin tirelessly invests his energy to leverage his successes and networks into solutions that have a direct, positive impact on the Mr. Martin’s management background and extensive experience in advising global leaders, alongside his motivation to eradicate poverty and its ill effects, qualify him to make a uniquely valuable contribution to addressing inequity on a societal level. With demonstrated skills in entrepreneurship, negotiation, and issue analysis, he is precisely the sort of thoughtful, versatile leader we need to advocate on behalf of the poor and underserved."

Prof. Paul E. Farmer, MD, PhD
Chair, Global Health & Social Medicine
      Harvard Medical School
Chief, Global Health Equity
      Brigham and Women’s Hospital
Co-founder, Partners In Health

  

OUTSTANDING COURSE MATERIALS OF LASTING VALUE

A total attention to quality is featured in the versatile course materials from the success stories, the pre-readings, the practical exercises and case studies to the most practical toolkit and attractive and durable Harvard road maps. The following is a list of the course materials and practical instruments that are invaluable in accelerating the learning process and the acquisition of lasting negotiation skills.

  • The pre-readings from Alain Martin’s papers on negotiation excellence, stakeholder’s analysis and key players’ dynamics, strategy formulation, brainstorming and creativity, authority and soft power, the fundamental drivers of excellent decisions, goal validity and responsibility charting.
  • The main workbook covers the agenda and provides supplementary references
  • Alain Paul Martin's highly-praised book titled "Harnessing the Power of Intelligence", which includes several tools to analyze the stakeholders and identify negotiation opportunities and risk early through the risk-incubation paradigm
  • Exercises, teamwork and case studies on validating the negotiation goals, its scope and timeline; defining the negotiator's strategy and mandate (including BATNAs) and cross-examining other parties' plans; creating options for mutual gains and mitigating risks; charting responsibility and accountability; crafting the terms & references; practicing both two-party and multi-party negotiations (framing offers, counter offers and concessions; preventing deadlocks; dealing with resistance, vetos, interruptions, objections, open hostility and passive-aggressive behaviors; preparing a framework of agreement; structuring contingency offers and closure).
  • Harvard University Global System™ work-improvement instruments including four Harvard® road maps (retailed at $39 each but included in the course tuition fees):
    • Harvard® Complete Framework: Vision, Strategy, Policy and Project Management featuring both ongoing and sequential tasks that no negotiator can ignore
    • Harvard® Negotiation Mandate: A template to prepare negotiations scope, the value chain, the plan B (BATNA), the critical success factors (performance indicators) and the evaluation plan
    • Harvard® Principled-Negotiation Road Map for planning and running effective negotiations
    • Harvard® Creativity and Brainstorming Grid to develop options for mutual gains
    • Continuous Risk-Management Road Map and accompanying guide titled "Neglected Risks: Identification and Management Primer Applying Harvard University Global System Tools"
    • Harvard® Responsibility/Accountability Chart to clarify each party's role and obligations and prevent role conflicts
    • Harvard® Time-Management Road Map to focus everyone's precious time on what matters the most
    • Harvard® Time Log to assess the incubation and root-causes and address a range of negotiation effectiveness and productivity issues during deal-implemention from vetos to early warning signals for delays.

TUITION FEES (PUBLIC WORKSHOPS)

Fees include books, hand-outs, road maps and other course materials of exceptional value (see above), and a daily continental breakfast plus hot and soft drinks during the morning and afternoon pauses, but exclude hotel accommodation (if required).

  • 2.5 days: Regular fees: $1395; Government: $1345; Group fees for 3 or more participants: $1295 per person.
  • 4.5-day Option: Regular fees: $2495; Government: $2445; Group of 3 or more participants: $2395 per person. This option includes the workshop titled "Hands-On Project-Management Skills and Best Practices".

REGISTRATION AND CANCELLATION PROCEDURES
How to Register: Please register, online, call us weekdays (9 AM - 4:30 PM EDT) at +1 819-772-7777; toll free in the USA and Canada: 1-800-HARVARD and pay in advance by cheque or credit card.

Send your cheque payable to: The Professional Development Institute PDI Inc.

Cancellation Policy: Participants registering as a group must send substitutes in lieu of cancelling. For other clients, cancellations are accepted if made at least 10 working days prior to the course, and are subject to a $150 service charge per person. Full fees are payable by anyone who fails to attend or cancels less than 10 working days prior to the session. One substitution or transfer to a later course of the same duration is accepted.

WORKSHOP LOCATIONS AND HOTEL ACCOMODATION

BRING THIS WORKSHOP TO YOUR ORGANIZATION

We deliver in-house versions of this workshop worldwide to business and governments, NGOs and bar associations and other societies. We would be delighted to work together with your team anywhere. Ask us for a proposal based on the number of participants, the seminar duration and a selection of cutting-edge course materials and case studies most applicable to your environment.

Our fees are most reasonable. If required to support your request, we would provide supporting evidence for service fees recently billed to governments and companies.

The travel expenses for seminar leaders are on cost-recovery basis. They include airfare, ground transportation, meals, gratuities, airport taxes and hotel accommodation. There is no travel expense for seminars held in the cities of New York, Boston, Cambridge and Ottawa where we hold regular public workshops. If applicable in your jurisdiction, sales and value-added taxes (HST and PST or VAT) are extra.

The client is responsible for the conference room, audio-visual materials including 2 flip charts, an 8x8 feet projection screen, internet access, a digital projector for PowerPoint presentations and a laptop computer (as a back-up machine). We also recommend round tables, each seating five participants, in a crescent arrangement, to face the workshop leader.

HOW TO MAKE A DIFFERENCE ON YOUR RESUMÉ

This workshop provides universal skills that are in high demand as pre-requisites for excellence in every leadership and professional position. When these skills are acquired at a reputable institution like ours, they will stand out on your CV, as a notable accomplishment.

For us, that is necessary but not sufficient, as we want you also to excel in the workplace so we can succeed with you. To this end, you will be armed with cutting-edge knowledge, practical skills, sound techniques and Harvard University Global System™, the finest framework and toolkit for high achievers. And with our outstanding faculty of distinguished workshop leaders who combine graduate-level teaching in leading universities with ongoing international field practice, we aim to help you gain and maintain no less than the competitive edge.

To prevent misrepresentation and maintain the trust in the marketplace, we also count on our participants who are certified to have successfully completed this workshop to be rigorous in including it in their resumé exactly as indicated below, either in multiple lines or in a single contiguous string.

Certificate in Negotiation-Excellence Skills
Optional lines:
Applying Harvard University Global System Tools
Blending the Science and Practice of Formal and Informal Negotiations
Led by Alain Paul Martin

The provider: The Professional Development Institute
City and date, e.g. New York, June 19-21, 2017

PERSONAL COMFORT, DRESS CODE and PHOTO SESSION

The dress code is business casual at your discretion. Trust your judgment. When unsure, err on the side of caution. If overdressed, you can remove a tie or a jacket and roll up your sleeves. Members of the Canadian Forces and the U.S. defense community can, at their discretion, either dress casually or keep the uniform.

You will be reminded the first day to dress the way you feel most comfortable for a photo session the next morning.

Although every effort will be made to ensure a pleasant learning environment including a suitable temperature, we recommend you bring a sweater or a jacket to the classroom as individual comfort zones differ and sudden variations in the weather can temporarily affect air conditioning.

Also please kindly refrain from using strong fragrances during the session in order to accommodate your fellow participants who suffer from asthma.




USA  Cambridge, MA, USA. Call toll free: 1-800-HARVARD
Canada  Ottawa, ON, CANADA. Call toll free:  1-800-HARVARD or +1-819-772-7777
International  Worldwide Order Center & Main Training Campus: 70 Technology Boulevard
Gatineau, QC J8Z 3H8 CANADA, 1-800-HARVARD
International: +1-819-772-7777, Fax: +1-819-772-1114
Agendas Harvard et instruments de gestion Harvard en France: D´┐Żmarche Harvard University Global System  European Distribution Centre for Harvard Planners: WH Smith, 248, rue de Rivoli, Paris,75001
Dorothe Ben Tahar: +33 1 44 77 88 99 Extension 1 (Stationery). Concorde Metro Station.

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